{"id":138,"date":"2026-05-05T13:48:01","date_gmt":"2026-05-05T11:48:01","guid":{"rendered":"https:\/\/tautasjurists.lv\/blogs\/pateretaju-tiesibas-bojata-prece-garantija\/"},"modified":"2026-05-15T10:31:02","modified_gmt":"2026-05-15T08:31:02","slug":"pateretaju-tiesibas-bojata-prece-garantija","status":"publish","type":"post","link":"https:\/\/tautasjurists.lv\/blogs\/pateretaju-tiesibas-bojata-prece-garantija\/","title":{"rendered":"Boj\u0101ta Prece \u2014 Ko Dar\u012bt? Pat\u0113r\u0113t\u0101ja Ties\u012bbas un Garantija Latvij\u0101"},"content":{"rendered":"<p>&#8220;`html<br \/>\n<script type=\"application\/ld+json\">\n{\n  \"@context\": \"https:\/\/schema.org\",\n  \"@type\": \"FAQPage\",\n  \"mainEntity\": [\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Boj\u0101ta prece \u2014 ko dar\u012bt pirmaj\u0101 sol\u012b?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Pirmaj\u0101 sol\u012b saglab\u0101jiet pirkuma \u010deku vai citu pirkuma apliecin\u0101jumu, nofotograf\u0113jiet boj\u0101jumu un nekav\u0113joties sazinieties ar p\u0101rdev\u0113ju rakstveid\u0101. Jums ir ties\u012bbas piepras\u012bt remontu, nomai\u0146u, cenas samazin\u0101jumu vai naudas atmaksu.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Cik ilga ir likumisk\u0101 garantija boj\u0101tai precei Latvij\u0101?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Latvij\u0101 pat\u0113r\u0113t\u0101jam ir likumisk\u0101 garantija 2 gadu apm\u0113r\u0101 no preces ieg\u0101des dienas. Pirmaj\u0101 gad\u0101 tiek pie\u0146emts, ka boj\u0101jums bijis jau pirkuma br\u012bd\u012b \u2014 pier\u0101d\u012b\u0161anas pien\u0101kums gulstas uz p\u0101rdev\u0113ju.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Vai var atg\u016bt naudu par boj\u0101tu preci?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"J\u0101. Ja p\u0101rdev\u0113js nav sp\u0113jis nov\u0113rst defektu ar remontu vai aizst\u0101t preci ar jaunu, jums ir ties\u012bbas piepras\u012bt naudas atmaksu piln\u0101 vai da\u013c\u0113j\u0101 apm\u0113r\u0101.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Ko dar\u012bt, ja p\u0101rdev\u0113js atsak\u0101s apmierin\u0101t s\u016bdz\u012bbu par boj\u0101tu preci?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Ja p\u0101rdev\u0113js atsak\u0101s, varat iesniegt s\u016bdz\u012bbu Pat\u0113r\u0113t\u0101ju ties\u012bbu aizsardz\u012bbas centr\u0101 (PTAC) vai v\u0113rsties Pat\u0113r\u0113t\u0101ju str\u012bdu risin\u0101\u0161anas komisij\u0101. S\u016bdz\u012bbu var iesniegt elektroniski ptac.gov.lv vietn\u0113.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Vai interneta veikal\u0101 nopirktai boj\u0101tai precei ir atteikuma ties\u012bbas?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"J\u0101. Distances dar\u012bjumos (interneta veikals, telefona pas\u016bt\u012bjums) jums ir 14 kalend\u0101ro dienu atteikuma ties\u012bbas neatkar\u012bgi no preces st\u0101vok\u013ca. \u0160is termi\u0146\u0161 past\u0101v papildus divgad\u012bgajai likumiskajai garantijai.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Vai ra\u017eot\u0101ja garantija aizst\u0101j likumisko garantiju?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"N\u0113. Ra\u017eot\u0101ja komerci\u0101l\u0101 garantija ir papildin\u0101jums, nevis aizst\u0101j\u0113js likumiskajai garantijai. Pat ja ra\u017eot\u0101ja garantija ir beigusies, j\u016bs joproj\u0101m varat atsaukties uz likumisko 2 gadu garantiju pret p\u0101rdev\u0113ju.\"\n      }\n    }\n  ]\n}\n<\/script><\/p>\n<h2>Boj\u0101ta prece \u2014 ko dar\u012bt? Piln\u012bgs pat\u0113r\u0113t\u0101ja ce\u013cvedis Latvij\u0101<\/h2>\n<p>Ja esat ieg\u0101d\u0101jies preci un atkl\u0101jis, ka t\u0101 nedarbojas vai ir boj\u0101ta, dro\u0161i vien rodas jaut\u0101jums: <strong>boj\u0101ta prece \u2014 ko dar\u012bt un k\u0101das ir manas ties\u012bbas?<\/strong> Latvijas likumdo\u0161ana j\u016bs aizsarg\u0101 lab\u0101k, nek\u0101 daudzi pat\u0113r\u0113t\u0101ji zina \u2014 jums ir ties\u012bbas uz bezmaksas remontu, pre\u010du nomai\u0146u, cenas samazin\u0101jumu vai pilnu naudas atmaksu, un \u0161\u012b aizsardz\u012bba darbojas veselu divus gadus no pirkuma br\u012b\u017ea. \u0160aj\u0101 rakst\u0101 soli pa solim izskaidrosim visu, kas j\u0101zina, lai aizst\u0101v\u0113tu savas intereses un sekm\u012bgi atrisin\u0101tu str\u012bdu ar p\u0101rdev\u0113ju.<\/p>\n<h2>K\u0101da likumisk\u0101 aizsardz\u012bba past\u0101v boj\u0101tas preces gad\u012bjum\u0101?<\/h2>\n<p>Latvij\u0101 pat\u0113r\u0113t\u0101ju ties\u012bbas regul\u0113 <strong>Pat\u0113r\u0113t\u0101ju ties\u012bbu aizsardz\u012bbas likums<\/strong> un Eiropas Savien\u012bbas direkt\u012bvas. Svar\u012bg\u0101kais pamats ir <em>likumisk\u0101 garantija<\/em> \u2014 t\u0101 nav d\u0101vana no p\u0101rdev\u0113ja, bet gan j\u016bsu juridisk\u0101s ties\u012bbas, no kur\u0101m nevar atteikties ar l\u012bguma nosac\u012bjumiem.<\/p>\n<h3>Divgad\u012bg\u0101 likumisk\u0101 garantija<\/h3>\n<p>No preces ieg\u0101des dienas jums ir <strong>2 gadu likumisk\u0101 garantija<\/strong>. Tas noz\u012bm\u0113, ka jebkur\u0161 defekts, kas atkl\u0101jas \u0161aj\u0101 laikposm\u0101 un kas nebija redzams pirkuma br\u012bd\u012b, dod jums ties\u012bbas pras\u012bt aizsardz\u012bbu no p\u0101rdev\u0113ja. \u0160\u012b garantija attiecas uz visiem pat\u0113ri\u0146a pre\u010du veidiem \u2014 sadz\u012bves tehnika, ap\u0123\u0113rbs, m\u0113beles, elektronikas ier\u012bces un citas preces.<\/p>\n<h3>Pier\u0101d\u012b\u0161anas pien\u0101kums pirmaj\u0101 gad\u0101<\/h3>\n<p>\u012apa\u0161i svar\u012bgs ir noteikums par <strong>pirmajiem 12 m\u0113ne\u0161iem<\/strong>. \u0160aj\u0101 period\u0101 past\u0101v <em>prezumpcija par labu pat\u0113r\u0113t\u0101jam<\/em>: tiek uzskat\u012bts, ka defekts bijis jau preces pieg\u0101des br\u012bd\u012b, un p\u0101rdev\u0113jam pa\u0161am j\u0101pier\u0101da pret\u0113jais. P\u0113c pirm\u0101 gada pier\u0101d\u012b\u0161anas nasta p\u0101riet uz pat\u0113r\u0113t\u0101ju \u2014 jums j\u0101sp\u0113j pamatot, ka boj\u0101jums radies ra\u017eo\u0161anas k\u013c\u016bdas, nevis j\u016bsu nepareizas lieto\u0161anas d\u0113\u013c.<\/p>\n<table style=\"width:100%;border-collapse:collapse;margin:24px 0;\">\n<thead>\n<tr style=\"background:#8a0000;color:#ffffff;\">\n<th style=\"padding:10px 14px;text-align:left;color:#ffffff;\">Periods<\/th>\n<th style=\"padding:10px 14px;text-align:left;color:#ffffff;\">Pier\u0101d\u012b\u0161anas pien\u0101kums<\/th>\n<th style=\"padding:10px 14px;text-align:left;color:#ffffff;\">Ko tas noz\u012bm\u0113 praks\u0113<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr style=\"background:#fff;\">\n<td style=\"padding:10px 14px;border-bottom:1px solid #eee;\"><strong>0\u201312 m\u0113ne\u0161i<\/strong><\/td>\n<td style=\"padding:10px 14px;border-bottom:1px solid #eee;\">P\u0101rdev\u0113js pier\u0101da, ka defekts nav bijis pirkuma br\u012bd\u012b<\/td>\n<td style=\"padding:10px 14px;border-bottom:1px solid #eee;\">Pat\u0113r\u0113t\u0101jam pietiek ar s\u016bdz\u012bbas iesnieg\u0161anu<\/td>\n<\/tr>\n<tr style=\"background:#f9f9f9;\">\n<td style=\"padding:10px 14px;border-bottom:1px solid #eee;\"><strong>13\u201324 m\u0113ne\u0161i<\/strong><\/td>\n<td style=\"padding:10px 14px;border-bottom:1px solid #eee;\">Pat\u0113r\u0113t\u0101js pier\u0101da, ka defekts ir ra\u017eo\u0161anas k\u013c\u016bda<\/td>\n<td style=\"padding:10px 14px;border-bottom:1px solid #eee;\">Var b\u016bt nepiecie\u0161ams neatkar\u012bgas ekspert\u012bzes atzinums<\/td>\n<\/tr>\n<tr style=\"background:#fff;\">\n<td style=\"padding:10px 14px;border-bottom:1px solid #eee;\"><strong>P\u0113c 24 m\u0113ne\u0161iem<\/strong><\/td>\n<td style=\"padding:10px 14px;border-bottom:1px solid #eee;\">Likumisk\u0101 garantija beigusies<\/td>\n<td style=\"padding:10px 14px;border-bottom:1px solid #eee;\">Var izmantot tikai komerci\u0101lo (ra\u017eot\u0101ja) garantiju, ja t\u0101da past\u0101v<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2>Boj\u0101ta prece \u2014 ko dar\u012bt: j\u016bsu 4 galven\u0101s ties\u012bbas<\/h2>\n<p>Ja konstat\u0113jat, ka ieg\u0101d\u0101t\u0101 prece ir boj\u0101ta vai neatbilst l\u012bguma nosac\u012bjumiem, jums likum\u012bgi pien\u0101kas viena no \u010detr\u0101m aizsardz\u012bbas form\u0101m. \u0160\u012bs ties\u012bbas piem\u0113rojamas p\u0113c sec\u012bbas \u2014 vispirms tiek m\u0113\u0123in\u0101ts salabojums vai nomai\u0146a, un tikai tad, ja tas nav iesp\u0113jams vai nav veikts sapr\u0101t\u012bg\u0101 termi\u0146\u0101, rodas ties\u012bbas uz finansi\u0101lu kompens\u0101ciju.<\/p>\n<table style=\"width:100%;border-collapse:collapse;margin:24px 0;\">\n<thead>\n<tr style=\"background:#8a0000;color:#ffffff;\">\n<th style=\"padding:10px 14px;text-align:left;color:#ffffff;\">Ties\u012bbas<\/th>\n<th style=\"padding:10px 14px;text-align:left;color:#ffffff;\">Apraksts<\/th>\n<th style=\"padding:10px 14px;text-align:left;color:#ffffff;\">Kad piem\u0113rojams<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr style=\"background:#fff;\">\n<td style=\"padding:10px 14px;border-bottom:1px solid #eee;\"><strong>1. Remonts<\/strong><\/td>\n<td style=\"padding:10px 14px;border-bottom:1px solid #eee;\">P\u0101rdev\u0113js bez maksas salabo boj\u0101tu preci<\/td>\n<td style=\"padding:10px 14px;border-bottom:1px solid #eee;\">K\u0101 pirm\u0101 iesp\u0113ja jebkur\u0101 gad\u012bjum\u0101<\/td>\n<\/tr>\n<tr style=\"background:#f9f9f9;\">\n<td style=\"padding:10px 14px;border-bottom:1px solid #eee;\"><strong>2. Nomai\u0146a<\/strong><\/td>\n<td style=\"padding:10px 14px;border-bottom:1px solid #eee;\">Boj\u0101t\u0101 prece tiek aizst\u0101ta ar l\u012bdzv\u0113rt\u012bgu jaunu preci<\/td>\n<td style=\"padding:10px 14px;border-bottom:1px solid #eee;\">Ja remonts nav iesp\u0113jams vai ir nesam\u0113r\u012bgs<\/td>\n<\/tr>\n<tr style=\"background:#fff;\">\n<td style=\"padding:10px 14px;border-bottom:1px solid #eee;\"><strong>3. Cenas samazin\u0101jums<\/strong><\/td>\n<td style=\"padding:10px 14px;border-bottom:1px solid #eee;\">Da\u013c\u0113ja naudas atmaksa atbilsto\u0161i defekta apm\u0113ram<\/td>\n<td style=\"padding:10px 14px;border-bottom:1px solid #eee;\">Ja remonts vai nomai\u0146a nav iesp\u0113jama vai nav izdevusies<\/td>\n<\/tr>\n<tr style=\"background:#f9f9f9;\">\n<td style=\"padding:10px 14px;border-bottom:1px solid #eee;\"><strong>4. Naudas atmaksa<\/strong><\/td>\n<td style=\"padding:10px 14px;border-bottom:1px solid #eee;\">Pilna samaks\u0101t\u0101s summas atg\u016b\u0161ana, prece tiek atgriezta<\/td>\n<td style=\"padding:10px 14px;border-bottom:1px solid #eee;\">Ja defekts ir b\u016btisks vai citas tiesisk\u0101s aizsardz\u012bbas l\u012bdzek\u013ci nav pal\u012bdz\u0113ju\u0161i<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>Ja jums ir boj\u0101tu preci un nezin\u0101t, kuru no \u0161\u012bm iesp\u0113j\u0101m izv\u0113l\u0113ties, s\u0101ciet ar remontu vai nomai\u0146u \u2014 t\u0101 ir \u0101tr\u0101k\u0101 un visbie\u017e\u0101k veiksm\u012bg\u0101k\u0101 ce\u013ca izv\u0113le. Tom\u0113r atcerieties: remontam j\u0101b\u016bt veiktam <strong>sapr\u0101t\u012bg\u0101 termi\u0146\u0101<\/strong> (parasti 30 dienas) un <strong>bez b\u016btiskiem trauc\u0113k\u013ciem<\/strong> j\u016bsu ikdien\u0101.<\/p>\n<h2>Soli pa solim: ko dar\u012bt ar boj\u0101tu preci<\/h2>\n<p>Lai sekm\u012bgi atrisin\u0101tu situ\u0101ciju ar boj\u0101tu preci, r\u012bkojieties sistem\u0101tiski. \u0160ie so\u013ci pal\u012bdz\u0113s jums aizsarg\u0101t savas ties\u012bbas un palielin\u0101t izredzes uz labv\u0113l\u012bgu rezult\u0101tu.<\/p>\n<h3>1. solis: Dokument\u0113jiet defektu uzreiz<\/h3>\n<p>Tikl\u012bdz paman\u0101t boj\u0101jumu, nekav\u0113joties <strong>nofotograf\u0113jiet vai nofilm\u0113jiet<\/strong> probl\u0113mu. Ja prece tika pieg\u0101d\u0101ta ar redzamiem iepakojuma boj\u0101jumiem, to fiks\u0113jiet pirms preces atv\u0113r\u0161anas. Saglab\u0101jiet pirkuma \u010deku, r\u0113\u0137inu, pieg\u0101des pavadz\u012bmi vai jebkuru citu dokumentu, kas apliecina pirkuma faktu un datumu.<\/p>\n<h3>2. solis: Sazinieties ar p\u0101rdev\u0113ju rakstveid\u0101<\/h3>\n<p>Sazinoties ar p\u0101rdev\u0113ju, vienm\u0113r dariet to <strong>rakstveid\u0101<\/strong> \u2014 pa e-pastu vai izmantojot p\u0101rdev\u0113ja s\u016bdz\u012bbu veidlapu. Mutv\u0101rdu sarunas v\u0113l\u0101k ir gr\u016bti pier\u0101d\u012bt. V\u0113stul\u0113 nor\u0101diet: pirkuma datumu, preces nosaukumu un s\u0113rijas numuru, defekta aprakstu un fotogr\u0101fijas, k\u0101 ar\u012b to, ko j\u016bs pieprasa \u2014 remontu, nomai\u0146u vai naudas atmaksu.<\/p>\n<h3>3. solis: Iesniedziet ofici\u0101lu pretenziju<\/h3>\n<p>Ja p\u0101rdev\u0113js nerea\u0123\u0113 vai atsak\u0101s risin\u0101t probl\u0113mu, iesniedziet <strong>form\u0101lu rakstveida pretenziju<\/strong>. V\u0113stul\u0113 atsaucieties uz Pat\u0113r\u0113t\u0101ju ties\u012bbu aizsardz\u012bbas likumu un nosakiet sapr\u0101t\u012bgu termi\u0146u atbildei (piem\u0113ram, 10\u201314 darba dienas). Pretenzijas iesnieguma paraugs:<\/p>\n<blockquote style=\"background:#fff8f8;border-left:4px solid #8a0000;padding:16px 20px;margin:20px 0;font-style:italic;color:#333;\"><p>\n  <strong>Pretenzija p\u0101rdev\u0113jam<\/strong><\/p>\n<p>  Adres\u0101ts: [P\u0101rdev\u0113ja nosaukums]<br \/>\n  Datums: [DD.MM.GGGG.]<\/p>\n<p>  Es, [V\u0101rds Uzv\u0101rds], [DD.MM.GGGG.] ieg\u0101d\u0101jos [preces nosaukums, modelis] par [cena] EUR (pirkuma \u010deks Nr. [XXX] pievienots). Prece izr\u0101d\u012bj\u0101s boj\u0101ta \u2014 [defekta apraksts]. Saska\u0146\u0101 ar Pat\u0113r\u0113t\u0101ju ties\u012bbu aizsardz\u012bbas likuma norm\u0101m pieprasu [remontu \/ nomai\u0146u \/ naudas atmaksu] 14 dienu laik\u0101 no \u0161\u012bs pretenzijas sa\u0146em\u0161anas. Pievienoju: defekta fotogr\u0101fijas, pirkuma \u010deka kopiju.<\/p>\n<p>  Ar cie\u0146u,<br \/>\n  [V\u0101rds Uzv\u0101rds], [kontaktinform\u0101cija]\n<\/p><\/blockquote>\n<h3>4. solis: Izmantojiet atteikuma ties\u012bbas (distances dar\u012bjumiem)<\/h3>\n<p>Ja prece ieg\u0101d\u0101ta interneta veikal\u0101, pa telefonu vai cita veida distances dar\u012bjum\u0101, jums papildus ir <strong>14 kalend\u0101ro dienu atteikuma ties\u012bbas<\/strong>. \u0160aj\u0101 period\u0101 varat atgriezt preci bez jebk\u0101da pamatojuma \u2014 neatkar\u012bgi no t\u0101, vai t\u0101 ir boj\u0101ta vai vesela. Termi\u0146\u0161 s\u0101kas no dienas, kad prece sa\u0146emta. \u0160\u012b iesp\u0113ja past\u0101v <em>papildus<\/em> divgad\u012bgajai likumiskajai garantijai.<\/p>\n<h3>5. solis: V\u0113rsieties PTAC, ja p\u0101rdev\u0113js atsak\u0101s<\/h3>\n<p>Ja p\u0101rdev\u0113js ignor\u0113 j\u016bsu pretenziju vai atsak\u0101s to apmierin\u0101t bez pamatota iemesla, jums ir ties\u012bbas iesniegt s\u016bdz\u012bbu <strong>Pat\u0113r\u0113t\u0101ju ties\u012bbu aizsardz\u012bbas centr\u0101 (PTAC)<\/strong>. S\u016bdz\u012bbu var iesniegt elektroniski vietn\u0113 <a href=\"https:\/\/www.ptac.gov.lv\" target=\"_blank\" rel=\"noopener noreferrer\">ptac.gov.lv<\/a>. PTAC ir ties\u012bgs veikt p\u0101rdev\u0113ja p\u0101rbaudi un uzlikt administrat\u012bvos sodus par likuma p\u0101rk\u0101pumiem.<\/p>\n<h3>6. solis: Str\u012bdu risin\u0101\u0161anas komisija vai tiesa<\/h3>\n<p>Sare\u017e\u0123\u012bt\u0101ku str\u012bdu gad\u012bjum\u0101 varat v\u0113rsties <strong>Pat\u0113r\u0113t\u0101ju str\u012bdu risin\u0101\u0161anas komisij\u0101<\/strong> \u2014 t\u0101 ir bezmaksas \u0101rpustiesas proced\u016bra. Ja ar\u012b komisija nesp\u0113j pal\u012bdz\u0113t, paliek iesp\u0113ja v\u0113rsties ties\u0101. Pras\u012bjumiem l\u012bdz 2134 EUR piem\u0113ro vienk\u0101r\u0161otu mazpras\u012bbu proced\u016bru, kas ir l\u0113t\u0101ka un \u0101tr\u0101ka nek\u0101 parast\u0101 tiesved\u012bba.<\/p>\n<h2>Komerci\u0101l\u0101 garantija pret likumisko garantiju<\/h2>\n<p>Daudzi pat\u0113r\u0113t\u0101ji jaucas starp ra\u017eot\u0101ja (komerci\u0101lo) garantiju un likumisko garantiju. Ir svar\u012bgi saprast at\u0161\u0137ir\u012bbu, lai pareizi zin\u0101tu, pie k\u0101 v\u0113rsties ar boj\u0101tu preci.<\/p>\n<p><strong>Komerci\u0101l\u0101 (ra\u017eot\u0101ja) garantija<\/strong> ir br\u012bvpr\u0101t\u012bga \u2014 ra\u017eot\u0101js vai p\u0101rdev\u0113js pats nosaka t\u0101s termi\u0146u un nosac\u012bjumus. T\u0101 var b\u016bt 1 gads, 2 gadi vai pat 5 gadi, ta\u010du taj\u0101 bie\u017ei ir iz\u0146\u0113mumi un ierobe\u017eojumi.<\/p>\n<p><strong>Likumisk\u0101 garantija<\/strong> ir oblig\u0101ta un nevar tikt ierobe\u017eota ar l\u012bguma nosac\u012bjumiem. T\u0101 vienm\u0113r ir 2 gadi, un par t\u0101s izpildi atbild <em>p\u0101rdev\u0113js<\/em>, nevis ra\u017eot\u0101js. Pat ja ra\u017eot\u0101ja garantija ir beigusies p\u0113c gada, j\u016bs joproj\u0101m varat atsaukties uz likumisko garantiju pret veikalu, kur\u0101 ieg\u0101d\u0101j\u0101ties preci.<\/p>\n<p>Svar\u012bgi: ja boj\u0101tas preces gad\u012bjum\u0101 p\u0101rdev\u0113js jums saka &#8220;m\u0113s neko nevaram dar\u012bt, jo ra\u017eot\u0101ja garantija ir beigusies&#8221; \u2014 tas ir nepareizs un potenci\u0101li prettiesisks atteikums. J\u016bsu likumisk\u0101 garantija ir sp\u0113k\u0101 neatkar\u012bgi no ra\u017eot\u0101ja garantijas termi\u0146a.<\/p>\n<h2>Bie\u017e\u0101k\u0101s k\u013c\u016bdas, ko pie\u013cauj pat\u0113r\u0113t\u0101ji<\/h2>\n<p>Praks\u0113 pat\u0113r\u0113t\u0101ji bie\u017ei zaud\u0113 savas ties\u012bbas nevis t\u0101p\u0113c, ka likums tos neaizsarg\u0101, bet gan t\u0101p\u0113c, ka r\u012bkojas nepareizi. L\u016bk, k\u013c\u016bdas, no kur\u0101m j\u0101izvair\u0101s, risinot situ\u0101ciju ar boj\u0101tu preci:<\/p>\n<ul style=\"line-height:1.9;padding-left:20px;\">\n<li><strong>Neglab\u0101 \u010dekus un citus pirkuma apliecin\u0101jumus.<\/strong> Bez pirkuma pier\u0101d\u012bjuma ir \u013coti gr\u016bti uzs\u0101kt pretenzijas proced\u016bru.<\/li>\n<li><strong>M\u0113\u0123ina pa\u0161roc\u012bgi salabot preci.<\/strong> Tas var anul\u0113t j\u016bsu ties\u012bbas uz garantijas apkalpo\u0161anu.<\/li>\n<li><strong>Sazin\u0101s tikai mutiski.<\/strong> Telefona sarunas ir gr\u016bti pier\u0101d\u012bt \u2014 vienm\u0113r atst\u0101jiet rakstisku p\u0113du.<\/li>\n<li><strong>Gaida p\u0101r\u0101k ilgi.<\/strong> Lai gan termi\u0146\u0161 ir 2 gadi, nekav\u0113\u0161an\u0101s ar pretenzijas iesnieg\u0161anu uzlabo j\u016bsu poz\u012bciju.<\/li>\n<li><strong>Pie\u0146em ra\u017eot\u0101ja atteikumu k\u0101 gal\u012bgo v\u0101rdu.<\/strong> P\u0101rdev\u0113js un ra\u017eot\u0101js ir da\u017e\u0101das puses \u2014 j\u016bsu likumisk\u0101s ties\u012bbas attiecas uz p\u0101rdev\u0113ju.<\/li>\n<li><strong>Nezina par PTAC s\u016bdz\u012bbu iesp\u0113ju.<\/strong> PTAC pal\u012bdz\u012bba ir bezmaksas un var b\u016bt \u013coti efekt\u012bva.<\/li>\n<\/ul>\n<h2>\u012apa\u0161s gad\u012bjums: prece boj\u0101ta pieg\u0101des laik\u0101<\/h2>\n<p>Ja prece ieg\u0101d\u0101ta interneta veikal\u0101 un sa\u0146emta boj\u0101t\u0101 iepakojum\u0101 vai ar redzamiem fiziskiem boj\u0101jumiem, r\u012bkojieties \u0161\u0101di:<\/p>\n<ul style=\"line-height:1.9;padding-left:20px;\">\n<li>Pirms parakst\u0101t pieg\u0101des dokumentus, p\u0101rbaudiet iepakojumu.<\/li>\n<li>Ja iepakojums ir boj\u0101ts, fiks\u0113jiet to ar kurjeru kl\u0101tesot un ierakstiet piez\u012bmi pieg\u0101des dokument\u0101.<\/li>\n<li>Neatveriet boj\u0101to iepakojumu pirms esat nofotograf\u0113jis to no vis\u0101m pus\u0113m.<\/li>\n<li>Nekav\u0113joties inform\u0113jiet p\u0101rdev\u0113ju \u2014 parasti pieg\u0101des boj\u0101jumi j\u0101pazi\u0146o 24\u201348 stundu laik\u0101.<\/li>\n<\/ul>\n<p>Atcerieties: pieg\u0101des laik\u0101 radu\u0161os boj\u0101jumu gad\u012bjum\u0101 atbild\u012bba var gulst gan uz p\u0101rdev\u0113ju, gan p\u0101rvad\u0101t\u0101ju, ta\u010du <em>j\u016bsu pras\u012bjums vienm\u0113r vispirms v\u0113r\u0161as pret p\u0101rdev\u0113ju<\/em>, kur\u0161 savuk\u0101rt k\u0101rto lietu ar p\u0101rvad\u0101t\u0101ju.<\/p>\n<h2>Ko dar\u012bt ar boj\u0101tu preci \u2014 praktiski padomi veiksm\u012bgai s\u016bdz\u012bbai<\/h2>\n<p>Situ\u0101cij\u0101, kad j\u0101risina boj\u0101tas preces jaut\u0101jums, ir vair\u0101ki praktiski padomi, kas palielin\u0101s j\u016bsu izredzes uz sekm\u012bgu izn\u0101kumu. Pirmk\u0101rt, esiet konkr\u0113ts un faktisks \u2014 aprakstiet defektu prec\u012bzi, nevis emocion\u0101li. Otrk\u0101rt, vienm\u0113r nor\u0101diet prec\u012bzu datumu, kad defekts atkl\u0101j\u0101s. Tre\u0161k\u0101rt, piepr\u0101siet rakstveida atbildi no p\u0101rdev\u0113ja noteikt\u0101 termi\u0146\u0101. Ja p\u0101rdev\u0113js vilcina vai izvair\u0101s, tas pats par sevi ir pamats v\u0113rsties PTAC.<\/p>\n<p>Izskatot boj\u0101tu preci ko dar\u012bt situ\u0101cij\u0101s, eksperti iesaka ar\u012b izv\u0113rt\u0113t, vai ir v\u0113rts pas\u016bt\u012bt neatkar\u012bgu ekspert\u012bzi. Tas \u012bpa\u0161i attiecas uz d\u0101rg\u0101m prec\u0113m un gad\u012bjumiem, kad defekts atkl\u0101jies p\u0113c pirm\u0101 gada. Ekspert\u012bzes izmaksas var piepras\u012bt atl\u012bdzin\u0101t no p\u0101rdev\u0113ja, ja ekspert\u012bze apstiprina, ka defekts ir ra\u017eo\u0161anas k\u013c\u016bda.<\/p>\n<div style=\"background:#fff8f8;border:2px solid #8a0000;border-radius:8px;padding:28px 32px;margin:32px 0;text-align:center;\">\n<p style=\"font-size:18px;font-weight:700;color:#8a0000;margin:0 0 8px 0;\">Vai jums ir jaut\u0101jums par boj\u0101tu preci vai garantiju?<\/p>\n<p style=\"color:#444;margin:0 0 20px 0;\">Sa\u0146emiet skaidru juridisko atbildi no Tautas Jurista \u2014 \u0101tri un bez maksas.<\/p>\n<p>  <a href=\"https:\/\/tautasjurists.lv\/app\" style=\"display:inline-block;background:#8a0000;color:#fff;text-decoration:none;font-size:16px;font-weight:700;padding:14px 32px;border-radius:6px;\">Izm\u0113\u0123in\u0101t Tautas Juristu bezmaksas \u2192<\/a>\n<\/div>\n<h2>Bie\u017e\u0101k uzdotie jaut\u0101jumi par boj\u0101tu preci<\/h2>\n<h3>Boj\u0101ta prece \u2014 ko dar\u012bt, ja p\u0101rdev\u0113js apgalvo, ka boj\u0101jumu esmu izrais\u012bjis pats?<\/h3>\n<p>Pirmaj\u0101 gad\u0101 p\u0101rdev\u0113jam pa\u0161am j\u0101pier\u0101da, ka boj\u0101jums radies j\u016bsu vainas d\u0113\u013c. Ja vi\u0146\u0161 nevar to pier\u0101d\u012bt, vi\u0146am ir pien\u0101kums apmierin\u0101t j\u016bsu pretenziju. P\u0113c pirm\u0101 gada varat pas\u016bt\u012bt neatkar\u012bgu ekspert\u012bzi, lai apstiprin\u0101tu, ka runa ir par ra\u017eo\u0161anas defektu, nevis lieto\u0161anas boj\u0101jumu.<\/p>\n<h3>Vai p\u0101rdev\u0113js var piepras\u012bt maksu par garantijas remontu?<\/h3>\n<p>N\u0113. Ja defekts ir apstiprin\u0101ts k\u0101 garantijas gad\u012bjums, remontam j\u0101b\u016bt <em>piln\u012bgi bez maksas<\/em> \u2014 ieskaitot deta\u013cas, darbu un preces transport\u0113\u0161anas izmaksas. Jebkura maksa par garantijas remontu ir prettiesiska.<\/p>\n<h3>Ko dar\u012bt ar boj\u0101tu preci, ja \u010deks ir pazaud\u0113ts?<\/h3>\n<p>Pirkuma faktu var pier\u0101d\u012bt ar\u012b ar citiem l\u012bdzek\u013ciem \u2014 bankas konta izrakstu, e-pasta apstiprin\u0101jumu, pieg\u0101des pavadz\u012bmi vai pat liecinieku apliecin\u0101jumu. Latvijas likumdo\u0161ana nepieprasa oblig\u0101ti uzr\u0101d\u012bt tie\u0161i kases \u010deku.<\/p>\n<h3>Vai likumisk\u0101 garantija attiecas ar\u012b uz lietot\u0101m prec\u0113m?<\/h3>\n<p>J\u0101, ta\u010du p\u0101rdev\u0113js var samazin\u0101t likumisk\u0101s garantijas termi\u0146u l\u012bdz vienam gadam, ja par to pat\u0113r\u0113t\u0101js ir skaidri inform\u0113ts pirms pirkuma. \u0160is nosac\u012bjums ir j\u0101b\u016bt skaidri nor\u0101d\u012btam pirkuma l\u012bgum\u0101 vai aprakst\u0101.<\/p>\n<h3>K\u0101 iesniegt s\u016bdz\u012bbu PTAC par boj\u0101tu preci?<\/h3>\n<p>S\u016bdz\u012bbu PTAC var iesniegt elektroniski, aizpildot veidlapu <a href=\"https:\/\/www.ptac.gov.lv\" target=\"_blank\" rel=\"noopener noreferrer\">ptac.gov.lv<\/a> vietn\u0113. S\u016bdz\u012bbai j\u0101pievieno visi pieejamie dokumenti: pirkuma apliecin\u0101jums, korespondence ar p\u0101rdev\u0113ju, defekta fotogr\u0101fijas un pretenzijas kopija. PTAC izskata s\u016bdz\u012bbu un var uzdot p\u0101rdev\u0113jam nov\u0113rst p\u0101rk\u0101pumu.<\/p>\n<p style=\"font-size:13px;color:#888;border-top:1px solid #eee;padding-top:16px;margin-top:32px;\"><em>\u0160is raksts sniedz visp\u0101r\u012bgu juridisko inform\u0101ciju un nav uzskat\u0101ms par individu\u0101lu juridisko konsult\u0101ciju. Konkr\u0113tu lietu jaut\u0101jumos ieteicams konsult\u0113ties ar juristu.<\/em><\/p>\n<p>&#8220;`<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Nopirkta prece pienaca bojata vai nestrada? Uzzini savas tiesibas &#8211; 14 dienu atteikums, 2 gadu garantija un ka iesniegt sudzibu PTAC. Praktisks celvedis latviesu valoda.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[8],"tags":[],"class_list":["post-138","post","type-post","status-publish","format-standard","hentry","category-pateretaju-tiesibas"],"_links":{"self":[{"href":"https:\/\/tautasjurists.lv\/blogs\/wp-json\/wp\/v2\/posts\/138","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tautasjurists.lv\/blogs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/tautasjurists.lv\/blogs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/tautasjurists.lv\/blogs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/tautasjurists.lv\/blogs\/wp-json\/wp\/v2\/comments?post=138"}],"version-history":[{"count":9,"href":"https:\/\/tautasjurists.lv\/blogs\/wp-json\/wp\/v2\/posts\/138\/revisions"}],"predecessor-version":[{"id":176,"href":"https:\/\/tautasjurists.lv\/blogs\/wp-json\/wp\/v2\/posts\/138\/revisions\/176"}],"wp:attachment":[{"href":"https:\/\/tautasjurists.lv\/blogs\/wp-json\/wp\/v2\/media?parent=138"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/tautasjurists.lv\/blogs\/wp-json\/wp\/v2\/categories?post=138"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/tautasjurists.lv\/blogs\/wp-json\/wp\/v2\/tags?post=138"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}